{"id":2728,"date":"2020-12-02T11:14:46","date_gmt":"2020-12-02T11:14:46","guid":{"rendered":"https:\/\/www.kappadata.pl\/?page_id=2728"},"modified":"2025-08-18T14:18:09","modified_gmt":"2025-08-18T13:18:09","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.kappadata.pl\/en\/support\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1755523030858{background-image: url(http:\/\/www.kappadata.pl\/wp-content\/uploads\/2025\/08\/support-kappa-data.png?id=17700) !important;}” z_index=””][vc_column][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”5% 10% 5% 10%”][vc_column_text]<\/p>\n

FAQs<\/h1>\n

[\/vc_column_text][vc_column_text]If you have any questions about our services, take a look at this page: here you will find the answers to the most frequently asked questions. If your question isn\u2019t answered, don’t hesitate to contact us.<\/span>[\/vc_column_text][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_color=”#f3f3f3″ padding_top=”40″][vc_column width=”1\/2″]

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\n\n\t \n How can I become a Kappa Data customer? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]In principle, every reseller can become a Kappa Data customer. If you want to become a customer, leave your coordinates on one of the pages of this website. Our sales team will contact you ASAP. If you’re an end user, we\u2019ll gladly help you with help advice and advice, but the final order must go through one of our resellers.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n How is Wi-Fi-as-a-Service invoiced? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]Kappa Data takes a snapshot of your active access points on the 15th day of each month. You are then invoiced for this in the first week of the following month. If a photo is taken on 15 September, for example, your invoice will follow in the first week of October.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Where can I find the prices of your products and services? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]Our website doesn\u2019t contain any prices. If you have any questions about the price of certain products or services, don’t hesitate to contact us at sales@kappadata.pl<\/a>.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Can I contact Kappa Data for support? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]Yes! You can contact Kappa Data for online support. Register here,<\/a> and create a ticket. We will answer your ticket as soon as possible.<\/p>\n

You can also contact us if you have questions about a specific vendor. See our full overview here.<\/a><\/p>\n

Finally, we also provide phone support for urgent matters. This costs \u20ac 22 for each full and partial block of 15 minutes.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Can I follow certification courses at Kappa Data? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]Yes, you can! Kappa Data is a certified training centre for most vendors in its portfolio. View the full overview of training courses here<\/a>.<\/p>\n

Kappa Data has a training centre in De Pinte (Kappa Data Headquarters), training courses can also be given on-site at the customer (including end customer) or remotely. Kappa Data is also certified under the KMO-portefeuille<\/em> (SME portfolio)<\/a> measure.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Where are the certification training courses held? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]Kappa Data has a training centre in De Pinte, but training courses can also be given on-site at your or your end customer\u2019s premises. We can also organise training courses remotely.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n What do I do if I have an issue? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
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\n [vc_column_text]The best way for you to contact us depends on the type of issue:<\/p>\n