{"id":3146,"date":"2020-10-16T14:11:49","date_gmt":"2020-10-16T14:11:49","guid":{"rendered":"https:\/\/www.kappadata.pl\/support\/support-request\/"},"modified":"2025-08-18T13:49:35","modified_gmt":"2025-08-18T12:49:35","slug":"support-request","status":"publish","type":"page","link":"https:\/\/www.kappadata.pl\/en\/support\/support-request\/","title":{"rendered":"Support Request"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1755520502129{background-image: url(http:\/\/www.kappadata.pl\/wp-content\/uploads\/2025\/08\/support-kappa-data.png?id=17700) !important;}&#8221; z_index=&#8221;&#8221;][vc_column][qode_elements_holder number_of_columns=&#8221;one_column&#8221;][qode_elements_holder_item advanced_animations=&#8221;no&#8221; item_padding=&#8221;5% 10% 10% 10%&#8221;][vc_column_text]<\/p>\n<h1>Support Request<\/h1>\n<p>[\/vc_column_text][vc_column_text]<span style=\"color: #ffffff;\">If you\u2019re a reseller, you can contact Kappa Data or the vendor directly for support. Please note: support requests are not always free. Subject to specific agreements, the engineer handling you request will let you know this in advance if there\u2019s any doubt.<\/span>[\/vc_column_text][vc_empty_space height=&#8221;80px&#8221; el_class=&#8221;onlyphone&#8221;][\/qode_elements_holder_item][\/qode_elements_holder][vc_empty_space height=&#8221;128px&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1602857489843{padding-right: 8% !important;padding-left: 8% !important;}&#8221;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner css=&#8221;.vc_custom_1594889659404{margin-top: -100px !important;}&#8221;][qode_elements_holder number_of_columns=&#8221;one_column&#8221;][qode_elements_holder_item horizontal_alignment=&#8221;left&#8221; advanced_animations=&#8221;no&#8221; item_padding=&#8221;5% 10% 5% 10%&#8221; background_color=&#8221;#ffffff&#8221; custom_class=&#8221;cardstatic&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 data-start=\"160\" data-end=\"203\">Request a Demo of Kappa Data Products<\/h3>\n<p data-start=\"205\" data-end=\"291\">Would you like to test our solutions before making a purchase decision? It\u2019s simple.<\/p>\n<p data-start=\"293\" data-end=\"499\"><strong data-start=\"293\" data-end=\"327\">How to request a demo product?<\/strong><br data-start=\"327\" data-end=\"330\" \/>Just fill out the form below and provide as many details as possible about the model you would like to test. This way, we can make sure to deliver the right demo unit.<\/p>\n<p data-start=\"501\" data-end=\"698\"><strong data-start=\"501\" data-end=\"553\">Not sure which solution is the best fit for you?<\/strong><br data-start=\"553\" data-end=\"556\" \/>First, get in touch with our presales team at <strong data-start=\"602\" data-end=\"624\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"604\" data-end=\"622\">sales@kappadata.pl<\/a><\/strong>. We will be happy to advise you on which product best suits your needs.<\/p>\n<p data-start=\"700\" data-end=\"753\"><strong data-start=\"700\" data-end=\"722\">What happens next?<\/strong><br data-start=\"722\" data-end=\"725\" \/>Once we receive your form:<\/p>\n<ul data-start=\"754\" data-end=\"983\">\n<li data-start=\"754\" data-end=\"825\">\n<p data-start=\"756\" data-end=\"825\">we will send you a demo unit or contact you to arrange the details,<\/p>\n<\/li>\n<li data-start=\"826\" data-end=\"921\">\n<p data-start=\"828\" data-end=\"921\">you will receive information about delivery and technical support during the testing phase,<\/p>\n<\/li>\n<li data-start=\"922\" data-end=\"983\">\n<p data-start=\"924\" data-end=\"983\">if needed, we can also assist with installation planning.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"985\" data-end=\"1132\">Our goal is to make sure your experience with the demo product is as effective as possible, so you can make a fully informed purchasing decision.<\/p>\n<p data-start=\"1134\" data-end=\"1400\"><strong data-start=\"1134\" data-end=\"1158\">What about software?<\/strong><br data-start=\"1158\" data-end=\"1161\" \/>If the vendor offers a <strong data-start=\"1184\" data-end=\"1201\">trial version<\/strong>, there is no need to request a demo unit. Trial software can easily be downloaded directly from the vendor\u2019s website, allowing you to get started right away without waiting for hardware to arrive.<\/p>\n<hr data-start=\"1402\" data-end=\"1405\" \/>\n<h3 data-start=\"1407\" data-end=\"1448\">Why request a demo from Kappa Data?<\/h3>\n<ul data-start=\"1449\" data-end=\"1700\">\n<li data-start=\"1449\" data-end=\"1510\">\n<p data-start=\"1451\" data-end=\"1510\">Opportunity to test IT hardware and software in practice.<\/p>\n<\/li>\n<li data-start=\"1511\" data-end=\"1613\">\n<p data-start=\"1513\" data-end=\"1613\">Full support from our presales team at every stage \u2013 from product selection to the testing period.<\/p>\n<\/li>\n<li data-start=\"1614\" data-end=\"1700\">\n<p data-start=\"1616\" data-end=\"1700\">Confidence that you are choosing the solution best suited to your company\u2019s needs.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1702\" data-end=\"1705\" \/>\n<p data-start=\"1707\" data-end=\"1848\"><strong data-start=\"1707\" data-end=\"1783\">Do you have questions or need assistance in choosing the right solution?<\/strong><br data-start=\"1783\" data-end=\"1786\" \/>Contact us: <strong data-start=\"1798\" data-end=\"1820\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1800\" data-end=\"1818\">sales@kappadata.pl<\/a><\/strong> \u2013 we\u2019ll be happy to help.<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;28px&#8221;]<a  itemprop=\"url\" href=\"mailto:support@kappadata.pl\" target=\"_self\"  class=\"qbutton  default\" style=\"\">Contact us<\/a>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner css=&#8221;.vc_custom_1594889659404{margin-top: -100px !important;}&#8221;][qode_elements_holder number_of_columns=&#8221;one_column&#8221;][qode_elements_holder_item horizontal_alignment=&#8221;left&#8221; advanced_animations=&#8221;no&#8221; item_padding=&#8221;5% 10% 5% 10%&#8221; background_color=&#8221;#ffffff&#8221; custom_class=&#8221;cardstatic&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<h3 data-start=\"187\" data-end=\"248\">Request a Quote or Proposal for Network Survey Services<\/h3>\n<p data-start=\"250\" data-end=\"573\">Would you like to receive a quote or proposal for our <strong data-start=\"304\" data-end=\"331\">network survey services<\/strong>? It\u2019s quick and easy.<br data-start=\"353\" data-end=\"356\" \/>Simply fill out the form below and provide as many details as possible about your current situation and requirements. The more information you share, the better we can tailor a solution to your organization\u2019s needs.<\/p>\n<hr data-start=\"575\" data-end=\"578\" \/>\n<h3 data-start=\"580\" data-end=\"607\">What is Wi-Fi Design?<\/h3>\n<p data-start=\"608\" data-end=\"744\">Wi-Fi design is a <strong data-start=\"626\" data-end=\"691\">comprehensive analysis of the wireless network infrastructure<\/strong> at a specific location. It includes, among others:<\/p>\n<ul data-start=\"746\" data-end=\"848\">\n<li data-start=\"746\" data-end=\"776\">\n<p data-start=\"748\" data-end=\"776\">measuring signal strength,<\/p>\n<\/li>\n<li data-start=\"777\" data-end=\"806\">\n<p data-start=\"779\" data-end=\"806\">identifying interference,<\/p>\n<\/li>\n<li data-start=\"807\" data-end=\"848\">\n<p data-start=\"809\" data-end=\"848\">analyzing coverage and network reach.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"850\" data-end=\"1131\">By performing a <strong data-start=\"866\" data-end=\"887\">Wi-Fi Site Survey<\/strong>, you gain a complete picture of how your wireless network operates \u2013 including so-called <em data-start=\"977\" data-end=\"989\">dead zones<\/em> and areas with weak connections. Based on these results, we can optimize the network so that it meets all the demands of your organization.<\/p>\n<hr data-start=\"1133\" data-end=\"1136\" \/>\n<h3 data-start=\"1138\" data-end=\"1164\">Why is it important?<\/h3>\n<p data-start=\"1165\" data-end=\"1234\">A well-executed Wi-Fi survey helps you avoid common issues such as:<\/p>\n<ul data-start=\"1235\" data-end=\"1344\">\n<li data-start=\"1235\" data-end=\"1256\">\n<p data-start=\"1237\" data-end=\"1256\">slow connections,<\/p>\n<\/li>\n<li data-start=\"1257\" data-end=\"1291\">\n<p data-start=\"1259\" data-end=\"1291\">network overloads and outages,<\/p>\n<\/li>\n<li data-start=\"1292\" data-end=\"1344\">\n<p data-start=\"1294\" data-end=\"1344\">poor user experience when using online services.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1346\" data-end=\"1533\">Whether you\u2019re planning to deploy a new Wi-Fi network or improve your existing one, <strong data-start=\"1430\" data-end=\"1531\">a professional network survey is the first step toward a reliable, stable, and secure connection.<\/strong><\/p>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;28px&#8221;]<a  itemprop=\"url\" href=\"mailto:support@kappadata.pl\" target=\"_self\"  class=\"qbutton  default\" style=\"\">Contact us<\/a>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner css=&#8221;.vc_custom_1594889659404{margin-top: -100px !important;}&#8221;][qode_elements_holder number_of_columns=&#8221;one_column&#8221;][qode_elements_holder_item horizontal_alignment=&#8221;left&#8221; advanced_animations=&#8221;no&#8221; item_padding=&#8221;5% 10% 5% 10%&#8221; background_color=&#8221;#ffffff&#8221; custom_class=&#8221;cardstatic&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text css=&#8221;&#8221;]You can contact Kappa Data at <a href=\"mailto:support@kappadata.pl\">support@kappadata.pl<\/a>. Below is a list of more specific options for the different vendors:<\/p>\n<p>&nbsp;<\/p>\n<h3>Barracuda Networks<\/h3>\n<p>Extensive online technical resources at <a href=\"https:\/\/campus.barracuda.com\/\"><strong>Barracuda Campus<\/strong><\/a><br \/>\nDirect phone and e-mail at Barracuda for <a href=\"https:\/\/www.barracuda.com\/support\/index\"><strong>eligible products<\/strong><\/a>.<br \/>\n&#8211; EU licence: 09:00 to 17:00 Monday to Friday<br \/>\n&#8211; IR licence: 24&#215;7<\/p>\n<h3>Lancom Systems<\/h3>\n<p>Direct e-mail support via <a href=\"https:\/\/support.lancom-systems.com\/servicedesk\/customer\/portal\/3\/user\/login?destination=portal%2F3\"><strong>support portal<\/strong><\/a><br \/>\nDirect phone support available for specific Partner levels.<\/p>\n<h3>OneSpan<\/h3>\n<p>Channel Support via Partner and Kappa Data<br \/>\nMore info at https:\/\/www.vasco.com\/support\/product-support\/client-support-regions.html<\/p>\n<h3>Ruckus CommScope<\/h3>\n<p>Online knowledge base, technical documents and forum available<br \/>\n24&#215;7 <a href=\"https:\/\/support.ruckuswireless.com\/contact-us\"><strong>E-mail and phone support<\/strong><\/a> on eligible products.<\/p>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<h3><a href=\"https:\/\/www.kappadata.be\/en\/vendors\/barracuda\/\">Barracuda<\/a><\/h3>\n<p>Extensive online technical resources at Barracuda Campus<br \/>\nDirect Phone and Email Support at Barracuda for eligible products.<br \/>\nCall +43 508 100 7800 (EMEA Support Office)<br \/>\nemeasupport@barracuda.com<br \/>\nSpeak with a live person.<br \/>\nEU license : Monday \u2013 Friday 9a.m. \u2013 5 p.m.<br \/>\nIR license : 24\u00d77<\/p>\n<h3><a href=\"https:\/\/www.kappadata.be\/en\/vendors\/cato-networks\/\">Cato Networks<\/a><\/h3>\n<p>Operates a global cloud service, Cato Cloud, delivering converged networking and security services to enterprises of all sizes.<br \/>\nSupport Portal with 3 subdivisions:<br \/>\n\u2013 Knowledge Base:\u00a0<a href=\"https:\/\/support.catonetworks.com\/hc\/en-us\">https:\/\/support.catonetworks.com\/hc\/en-us<\/a><br \/>\n\u2013 Guide for Submitting Service Requests:\u00a0<a href=\"https:\/\/support.catonetworks.com\/hc\/en-us\/articles\/360017066338-Submitting-a-Support-Ticket\">https:\/\/support.catonetworks.com\/hc\/en-us\/articles\/360017066338-Submitting-a-Support-Ticket<\/a><br \/>\n\u2013 Cato Self-Service Portal:\u00a0<a href=\"https:\/\/supportme.catonetworks.com\/\">https:\/\/supportme.catonetworks.com\/<\/a><\/p>\n<h3><a href=\"https:\/\/www.kappadata.be\/en\/vendors\/whalebone\/\">Whalebone<\/a><\/h3>\n<p>Several support topics. Create a ticket, support e-mail,..\u00a0<a href=\"https:\/\/www.whalebone.io\/support\">https:\/\/www.whalebone.io\/support<\/a><br \/>\nRead through technical documentation:\u00a0<a href=\"https:\/\/docs.whalebone.io\/en\/latest\/\">https:\/\/docs.whalebone.io\/en\/latest\/<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"vc_empty_space\"><\/div>\n<h3><\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;28px&#8221;]<a  itemprop=\"url\" href=\"mailto:support@kappadata.pl\" target=\"_self\"  class=\"qbutton  default\" style=\"\">Contact us<\/a>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; background_color=&#8221;#f3f3f3&#8243; padding_top=&#8221;20&#8243;][vc_column css=&#8221;.vc_custom_1602857489843{padding-right: 8% !important;padding-left: 8% !important;}&#8221;][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1755520502129{background-image: url(http:\/\/www.kappadata.pl\/wp-content\/uploads\/2025\/08\/support-kappa-data.png?id=17700) !important;}&#8221; z_index=&#8221;&#8221;][vc_column][qode_elements_holder number_of_columns=&#8221;one_column&#8221;][qode_elements_holder_item advanced_animations=&#8221;no&#8221; item_padding=&#8221;5% 10% 10% 10%&#8221;][vc_column_text] Support Request [\/vc_column_text][vc_column_text]If you\u2019re a reseller, you can contact Kappa Data or the vendor directly for support. Please note: support requests are not always free. Subject to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2655,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3146","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support request | Kappa Data<\/title>\n<meta name=\"description\" content=\"If you have a question about support for one of our products, contact us or the vendor. 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