{"id":18561,"date":"2025-11-18T09:36:20","date_gmt":"2025-11-18T08:36:20","guid":{"rendered":"https:\/\/www.kappadata.pl\/?p=18561"},"modified":"2025-11-18T09:37:21","modified_gmt":"2025-11-18T08:37:21","slug":"lancom-ai-chatbot","status":"publish","type":"post","link":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/","title":{"rendered":"Lancom Digital Assistant \u2013 AI Chatbot to answer your questions about the Lancom portfolio"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_column_text css=””]<\/p>\n

\n
\n
\n
\n
\n
\n
\n
\n
\n
\n

Artificial intelligence is the subject of 2025. It\u2019s everywhere in our daily life. And of course products vendors within the Kappa Data portfolio are using it to make your life as a partner easier.<\/p>\n

Also within Lancom Systems, they are starting with artificial intelligence. The first start is to deliver digital assistants (chatbots) to get round-the-clock support for questions about firewalls, switches and wireless LAN.<\/p>\n

You can ask questions about network security, IT security, LANCOM R&S Unified Firewalls, access points, WLAN controllers, Wi-Fi network planning, troubleshooting, and even their routers and SD-WAN gateways. It accesses the LANCOM Knowledge Base (which is a huge database of support articles, troubleshooting guides and many more).<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][vc_empty_space]

\"\"

<\/h3><\/span><\/div>[vc_empty_space][vc_column_text css=””]<\/p>\n
\n
\n
\n

The chatbots are currently in beta phase. This means that incomplete or incorrect answers may occur and are part of the learning process. To improve the response quality, the AI trainers rely on your feedback. So don\u2019t hesitate to use the anonymous thumbs-up or star rating in the chat or the feedback form to share your feedback directly with LANCOM.<\/p>\n

As always, LANCOM cares about data protection and data sovereignty. The chat histories are stored for up to three months without any conclusions being drawn about the user. The questions on quality improvement are evaluated anonymously by their employees who specialize in AI training. For the solution, LANCOM relies on a provider with a platform developed in Europe, including secure data processing and exclusive use of European cloud providers. The large language model (LLM) used is ChatGPT-4o mini, hosted in Europe (MS Azure). The solution provider is a member of the German KI Bundesverband, a dedicated community of companies and experts committed to the future of artificial intelligence in Europe. The association aims to promote AI technology in line with European values and democratic principles and to ensure digital sovereignty in Europe.<\/p>\n

The chatbot is mainly optimized for English, but also speaks German and French, among others.<\/p>\n

We\u2019re happy to see another vendor embracing artificial intelligence within their offering. Kappa Data is thrilled to see more of these innovations entering in LANCOM Systems\u2019 offering.<\/p>\n

Interested in the solutions that LANCOM Systems offers? Don\u2019t hesitate<\/h6>\n<\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][vc_empty_space][vc_separator css_animation=”bounceInLeft” type=”normal”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

The new Lancom AI chatbot delivers round-the-clock answers to your questions about firewalls, switches, Wi-Fi and more. Discover how Lancom Systems brings AI into its portfolio<\/p>\n","protected":false},"author":26,"featured_media":18572,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[132,71],"tags":[270,453,778],"class_list":["post-18561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lancom-systems-en","category-publications","tag-cybersecurity-en","tag-kappadata-en","tag-lancomsystems-en"],"acf":[],"yoast_head":"\nLancom AI chatbot<\/title>\n<meta name=\"description\" content=\"The Lancom AI chatbot provides 24\/7 support for firewalls, switches and Wi-Fi. Discover how Lancom Systems integrates secure, EU-hosted AI into its portfolio.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lancom AI chatbot\" \/>\n<meta property=\"og:description\" content=\"The Lancom AI chatbot provides 24\/7 support for firewalls, switches and Wi-Fi. Discover how Lancom Systems integrates secure, EU-hosted AI into its portfolio.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/\" \/>\n<meta property=\"og:site_name\" content=\"Kappa Data\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-18T08:36:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-18T08:37:21+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.kappadata.pl\/wp-content\/uploads\/2025\/11\/Blogpost-Lancom-Visual.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1181\" \/>\n\t<meta property=\"og:image:height\" content=\"787\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ola Serafin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ola Serafin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/lancom-ai-chatbot\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/lancom-ai-chatbot\\\/\"},\"author\":{\"name\":\"Ola Serafin\",\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/#\\\/schema\\\/person\\\/d1b118980a9e892e9128e0dec942a300\"},\"headline\":\"Lancom Digital Assistant \u2013 AI Chatbot to answer your questions about the Lancom portfolio\",\"datePublished\":\"2025-11-18T08:36:20+00:00\",\"dateModified\":\"2025-11-18T08:37:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/lancom-ai-chatbot\\\/\"},\"wordCount\":485,\"image\":{\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/lancom-ai-chatbot\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.kappadata.pl\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Dolacz-do-nas-2024-2025-11-18T094120.832.jpg\",\"keywords\":[\"#cybersecurity\",\"#KappaData\",\"#LancomSystems\"],\"articleSection\":[\"Lancom Systems\",\"publications\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/lancom-ai-chatbot\\\/\",\"url\":\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/lancom-ai-chatbot\\\/\",\"name\":\"Lancom AI chatbot\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/lancom-ai-chatbot\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/lancom-ai-chatbot\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.kappadata.pl\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Dolacz-do-nas-2024-2025-11-18T094120.832.jpg\",\"datePublished\":\"2025-11-18T08:36:20+00:00\",\"dateModified\":\"2025-11-18T08:37:21+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/#\\\/schema\\\/person\\\/d1b118980a9e892e9128e0dec942a300\"},\"description\":\"The Lancom AI chatbot provides 24\\\/7 support for firewalls, switches and Wi-Fi. Discover how Lancom Systems integrates secure, EU-hosted AI into its portfolio.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/lancom-ai-chatbot\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/lancom-ai-chatbot\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/lancom-ai-chatbot\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.kappadata.pl\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Dolacz-do-nas-2024-2025-11-18T094120.832.jpg\",\"contentUrl\":\"https:\\\/\\\/www.kappadata.pl\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/Dolacz-do-nas-2024-2025-11-18T094120.832.jpg\",\"width\":1920,\"height\":1228,\"caption\":\"The Lancom AI chatbot provides 24\\\/7 support for firewalls, switches and Wi-Fi. Discover how Lancom Systems integrates secure, EU-hosted AI into its portfolio.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/lancom-ai-chatbot\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Strona g\u0142\u00f3wna\",\"item\":\"https:\\\/\\\/www.kappadata.pl\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"publikacje\",\"item\":\"https:\\\/\\\/www.kappadata.pl\\\/category\\\/publikacje\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Lancom Digital Assistant \u2013 AI Chatbot to answer your questions about the Lancom portfolio\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/#website\",\"url\":\"https:\\\/\\\/www.kappadata.pl\\\/\",\"name\":\"Kappa Data\",\"description\":\"The Art of IT-infrastucture, security and IoT distribution\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.kappadata.pl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.kappadata.pl\\\/#\\\/schema\\\/person\\\/d1b118980a9e892e9128e0dec942a300\",\"name\":\"Ola Serafin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/46b33a839f63570fe8b8f59364eb7c69211298cafb1f9521405c3099f8cf7a09?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/46b33a839f63570fe8b8f59364eb7c69211298cafb1f9521405c3099f8cf7a09?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/46b33a839f63570fe8b8f59364eb7c69211298cafb1f9521405c3099f8cf7a09?s=96&d=mm&r=g\",\"caption\":\"Ola Serafin\"},\"sameAs\":[\"http:\\\/\\\/kappadata.pl\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Lancom AI chatbot","description":"The Lancom AI chatbot provides 24\/7 support for firewalls, switches and Wi-Fi. Discover how Lancom Systems integrates secure, EU-hosted AI into its portfolio.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/","og_locale":"en_US","og_type":"article","og_title":"Lancom AI chatbot","og_description":"The Lancom AI chatbot provides 24\/7 support for firewalls, switches and Wi-Fi. Discover how Lancom Systems integrates secure, EU-hosted AI into its portfolio.","og_url":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/","og_site_name":"Kappa Data","article_published_time":"2025-11-18T08:36:20+00:00","article_modified_time":"2025-11-18T08:37:21+00:00","og_image":[{"width":1181,"height":787,"url":"http:\/\/www.kappadata.pl\/wp-content\/uploads\/2025\/11\/Blogpost-Lancom-Visual.png","type":"image\/png"}],"author":"Ola Serafin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Ola Serafin","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/#article","isPartOf":{"@id":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/"},"author":{"name":"Ola Serafin","@id":"https:\/\/www.kappadata.pl\/#\/schema\/person\/d1b118980a9e892e9128e0dec942a300"},"headline":"Lancom Digital Assistant \u2013 AI Chatbot to answer your questions about the Lancom portfolio","datePublished":"2025-11-18T08:36:20+00:00","dateModified":"2025-11-18T08:37:21+00:00","mainEntityOfPage":{"@id":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/"},"wordCount":485,"image":{"@id":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/#primaryimage"},"thumbnailUrl":"https:\/\/www.kappadata.pl\/wp-content\/uploads\/2025\/11\/Dolacz-do-nas-2024-2025-11-18T094120.832.jpg","keywords":["#cybersecurity","#KappaData","#LancomSystems"],"articleSection":["Lancom Systems","publications"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/","url":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/","name":"Lancom AI chatbot","isPartOf":{"@id":"https:\/\/www.kappadata.pl\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/#primaryimage"},"image":{"@id":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/#primaryimage"},"thumbnailUrl":"https:\/\/www.kappadata.pl\/wp-content\/uploads\/2025\/11\/Dolacz-do-nas-2024-2025-11-18T094120.832.jpg","datePublished":"2025-11-18T08:36:20+00:00","dateModified":"2025-11-18T08:37:21+00:00","author":{"@id":"https:\/\/www.kappadata.pl\/#\/schema\/person\/d1b118980a9e892e9128e0dec942a300"},"description":"The Lancom AI chatbot provides 24\/7 support for firewalls, switches and Wi-Fi. Discover how Lancom Systems integrates secure, EU-hosted AI into its portfolio.","breadcrumb":{"@id":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/#primaryimage","url":"https:\/\/www.kappadata.pl\/wp-content\/uploads\/2025\/11\/Dolacz-do-nas-2024-2025-11-18T094120.832.jpg","contentUrl":"https:\/\/www.kappadata.pl\/wp-content\/uploads\/2025\/11\/Dolacz-do-nas-2024-2025-11-18T094120.832.jpg","width":1920,"height":1228,"caption":"The Lancom AI chatbot provides 24\/7 support for firewalls, switches and Wi-Fi. Discover how Lancom Systems integrates secure, EU-hosted AI into its portfolio."},{"@type":"BreadcrumbList","@id":"https:\/\/www.kappadata.pl\/en\/lancom-ai-chatbot\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Strona g\u0142\u00f3wna","item":"https:\/\/www.kappadata.pl\/en\/"},{"@type":"ListItem","position":2,"name":"publikacje","item":"https:\/\/www.kappadata.pl\/category\/publikacje\/"},{"@type":"ListItem","position":3,"name":"Lancom Digital Assistant \u2013 AI Chatbot to answer your questions about the Lancom portfolio"}]},{"@type":"WebSite","@id":"https:\/\/www.kappadata.pl\/#website","url":"https:\/\/www.kappadata.pl\/","name":"Kappa Data","description":"The Art of IT-infrastucture, security and IoT distribution","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.kappadata.pl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.kappadata.pl\/#\/schema\/person\/d1b118980a9e892e9128e0dec942a300","name":"Ola Serafin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/46b33a839f63570fe8b8f59364eb7c69211298cafb1f9521405c3099f8cf7a09?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/46b33a839f63570fe8b8f59364eb7c69211298cafb1f9521405c3099f8cf7a09?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/46b33a839f63570fe8b8f59364eb7c69211298cafb1f9521405c3099f8cf7a09?s=96&d=mm&r=g","caption":"Ola Serafin"},"sameAs":["http:\/\/kappadata.pl"]}]}},"_links":{"self":[{"href":"https:\/\/www.kappadata.pl\/en\/wp-json\/wp\/v2\/posts\/18561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kappadata.pl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kappadata.pl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kappadata.pl\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kappadata.pl\/en\/wp-json\/wp\/v2\/comments?post=18561"}],"version-history":[{"count":1,"href":"https:\/\/www.kappadata.pl\/en\/wp-json\/wp\/v2\/posts\/18561\/revisions"}],"predecessor-version":[{"id":18569,"href":"https:\/\/www.kappadata.pl\/en\/wp-json\/wp\/v2\/posts\/18561\/revisions\/18569"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.kappadata.pl\/en\/wp-json\/wp\/v2\/media\/18572"}],"wp:attachment":[{"href":"https:\/\/www.kappadata.pl\/en\/wp-json\/wp\/v2\/media?parent=18561"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kappadata.pl\/en\/wp-json\/wp\/v2\/categories?post=18561"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kappadata.pl\/en\/wp-json\/wp\/v2\/tags?post=18561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}