Support Request

If you’re a reseller, you can contact Kappa Data or the vendor directly for support. Please note: support requests are not always free. Subject to specific agreements, the engineer handling you request will let you know this in advance if there’s any doubt.

You can contact Kappa Data at [email protected]. Below is a list of more specific options for the different vendors:

Aerohive Extreme

Free and online community support
Channel support via Partner and Kappa Data

Allied Telesis

Direct phone and e-mail support at Allied Telesis for all products. Optional maintenance contract specifies SLA response times.

Barracuda Networks

Extensive online technical resources at Barracuda Campus
Direct phone and e-mail at Barracuda for eligible products.
– EU licence: 09:00 to 17:00 Monday to Friday
– IR licence: 24×7

Cylance BlackBerry

Online knowledge base and community support
24×7 direct phone and e-mail Support at Cylance.

Juniper Networks and Mist Systems

Online knowledge base and community support
File a case and get 24/7 direct support on eligible products with a valid maintenance contract.

Lancom Systems

Direct e-mail support via support portal
Direct phone support available for specific Partner levels.


Channel Support via Partner and Kappa Data
More info at

Pulse Secure

Online knowledge base, community forum and case creation via Portal
Phone Support possible once case has been created.

Ruckus CommScope

Online knowledge base, technical documents and forum available
24×7 E-mail and phone support on eligible products.


Free level 1 support for all clients and partners on products with valid licence.
Level 2 support is reserved for certified partners and customers.
Phone and e-mail support is available from 08:00 to 19:00 Monday to Friday Case registration via portal

Channel Support via Partner and Kappa Data