Upon cancellation, you may contact your sales team by mail at [email protected]
For an RMA / DOA an application must be submitted on our website : https://www.kappadata.pl/connect/rma-request
For a WAAS return please contact [email protected]
To request a return order, you will need to provide the following information:
If the return is approved, please return the product with the ticketing number (RMA) or return order number (annulation) on the outside of the shipping box to:
Kappa data bvba
Grote steenweg 18
9840 De Pinte
All product returns must meet our return policies in order for us to issue a return order. If we have return rights with its manufacturers/suppliers, Kappa data only accepts the return of products that apply to one of these categories within 30 DAYS from the date of Kappa data’s invoice:
IF KAPPA DATA DOES NOT HAVE RETURN RIGHTS TO THE MANUFACTURER,
THE PRODUCT IS NON-RETURNABLE.
Custom-configured products cannot be returned for credit.
Types of returns that you can request from Kappa data purchase department:
So if we receive the AP before the 15th of the month it will no longer be billed. This also applies to RMA, so you have every interest in returning it asap.
Products returned for any reason other than Dead on Arrival (DOA), Defective, or Open – Non Defective, must be in resalable condition (no stickers, etc.), complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that do not meet the condition specified on the return order are often not eligible for return and will be returned back to the customer.
All eligible returns will receive a credit that will be issued at original purchase price.
Kappa data will also add any fees assessed by the supplier.
Products Returned Without a Valid Return Order: Products not authorized for return shall be defined as an „unauthorized return”. Unauthorized returns will remain available in our warehouse for return collection within 30 days after then we will not be liable for any loss or damage to unauthorized returns.
Customized Products Returns Not Allowed: All orders that require configuration or assembly of product to meet customer specifications or any product identified by Kappa data are non-cancellable and may not be returned. The customer is responsible for the full payment of the order once a purchase order has been sent to Kappa data.
Additional Products Not Eligible for Returns:
For Kappa data to process your cancellation/demo return in a timely manner, please review the information and follow the procedures outlined below:
Technical Support: When necessary, our Technical Support department will assist you in reviewing the manufacturer’s installation procedure to rule out incompatibility. Often, by offering expert technical information, they can help you avoid the time and expense of returning a product.
Sealed Product Returns
Kappa data has return rights with its manufacturers/suppliers, We will accept the return of Sealed Product Returns products as long as they are returned within THIRTY (30) DAYS from the date of Kappa data’s invoice.
All products must have been purchased at Kappa data.
To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.
Non-Compliant Factory Sealed Returns: All factory sealed returns that are not received in resalable condition will remain available in our warehouse for return collection within 30 days after then we will not be liable for any loss or damage to non-compliant returns.
Discontinued/Obsolete Products: Manufacturers reserve the right to limit factory sealed returns on discontinued items.
In order to process your freight damage/shortage claim quickly and efficiently:
Please inspect the condition of the package(s).
Verify quantity and check that the part numbers are correct.
Please contact [email protected] immediately.